THE ART AND SCIENCE OF KEEPING YOUR COOL

Personally and professionally, the ability to keep a positive mood is vitally important!  Understanding the science behind stress, frustration, anger and “losing your cool” can be life-changing!

This entertaining and very practical mini-workshop will help you understand stress-triggers and anger-triggers in others … and perhaps in yourself!  You’ll learn to use some tools, techniques and strategies for successfully “keeping your cool!”

Since “one size does not fit all” — you’ll be offered an “all-you-can-eat buffet” of relevant information, empowering practices and really good ideas!  Even just one good idea APPLIED, can make for meaningful improvements at work, home and in every relationship!

CUSTOMER / CLIENT LOYALTY

Easy Ways To Earn It … Easy Ways To Lose It!

A “positive, practical, painless” workshop to help your team develop authentic, long-lasting relationships with customers, clients and community. This workshop provides a “customer service tune-up” and practical, valuable reminders for a competitive edge in all sectors of the business community.

Without loyal fans and allies, we might be out of business! Or … we’d need to spend a lot more time, money and effort to promote, market and advertise our business—which, if we’re not making positive emotional connections with our customers, might be wasted effort anyway!

In this workshop you’ll get some proven, practical ideas that you can use right away to provide “absolutely outrageous customer service” and exceed your customers’ expectations. You’ll also learn some easy-to-apply techniques to help you successfully manage moods and stress, as you serve your customers, clients and community.

THE PRACTICAL POWER OF GRATITUDE

“Don’t it always seem to go that you don’t know what you’ve got ‘till its gone.”   Joni Mitchell

Is it possible and helpful to develop a “gratitude bias?”  

Clearly, life and work can be challenging.  Modern science suggests that a little extra focus on “the good stuff” can have significant positive results over time.  In this practical program, you’ll learn to use “grati-tools” (intentional gratitude practices) for increased happiness, decreased stress, improved relationships, and a more positive perspective … to help you navigate the sometimes choppy waters of life with greater ease!

An excellent fit for a staff meeting, retreat, orientation or employee appreciation event. Of course, this presentation can be customized to suit your specific needs (customer service focus, professional development focus, motivational entertainment focus, etc.)

MIRACLES, LUCK, and the BUTTERFLY EFFECT

“Predictability: Does the Flap of a Butterfly’s Wings in Brazil set off a Tornado in Texas?”  (title of a paper presented in 1972 by M.I.T. Professor of Meteorology, Edward Norton Lorenz)

In our business and in our lives, can seemingly insignificant decisions and events turn out to be the causal factors for significant, or even destiny-changing future outcomes? 

Are there practical ways to increase the likelihood of “good luck?”  Can “miracles” happen, and if so, how can you create a few of your own?

In this entertaining mini-workshop, you’ll explore some theories of “causes and effects,” and learn some practical, powerful tools and techniques to help you stack the odds in your favor for the positive outcomes you desire — at work … and in life!

TOOLS AND STRATEGIES FOR MANAGING STRESS AND BURNOUT

“Burnout” has been described as emotional, mental or physical fatigue, often caused by stress.  The stress response itself can be triggered by many varieties of stimulus or circumstance.  Understanding stress triggers (and a little neuroscience) can be extremely helpful!  In this workshop, you’ll learn some practical, effective, self-care and wellness practices to make it easier to manage, reduce, or possibly eliminate the stress than can lead to “burnout.” 

For more program suggestions, visit the “Programs” page.